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Product return
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The provisions of this clause apply only to natural persons acting outside the scope of their profession, occupation or business activity who buy, order, receive, use or make use of goods and who are the addressee of commercial communications or offers relating to goods (hereinafter referred to as "the Consumer"). The Consumer is entitled, in the case of a contract for the sale of goods, to
- the goods,
- in case of supply of several products, the last product supplied,
- in the case of a product consisting of several lots or items, to the last lot or item supplied,
- if the goods are to be supplied regularly within a specified period, to withdraw from the contract without giving any reason within fourteen (14) days of the date of the first supply, either by the Consumer or by a third party other than the carrier and indicated by the Consumer.
The Consumer shall also be entitled to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods. In the case of a contract for the provision of services, the consumer may exercise his right of withdrawal within fourteen days from the day of conclusion of the contract.
The consumer does not have the right of withdrawal in the case of a product which is not prefabricated, which has been manufactured on the basis of instructions or at the express request of the consumer, or which is clearly personalised for the consumer, or in the case of a product which cannot be returned after opening after delivery for health or hygiene reasons (oats, medical gels, ACAVALLO products.
How to exercise the right of product return?
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by post, fax or electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTC. For this purpose, the Consumer may also use the model withdrawal form attached to the order confirmation email or available via the following link. The Consumer may exercise his right of withdrawal within the time limit if he sends his withdrawal to the Supplier before the expiry of the time limit indicated above.
The burden of proving that the Consumer has exercised his right of withdrawal in accordance with the provisions set out in the GTC shall lie with the Consumer.
In both cases, the Service Provider shall immediately acknowledge receipt of the Consumer's withdrawal by email.
In the case of a written withdrawal, it shall be deemed to have been validated within the time limit if the Consumer sends his declaration to that effect to the Service Provider within 14 calendar days (up to and including the 14th calendar day).
In the case of notification by post, the date of posting or, in the case of notification by e-mail, the date of sending of the e-mail shall be taken into account by the Service Provider for the purpose of calculating the time limit. The Consumer shall post his letter by registered mail so that the date of dispatch can be credibly proven.
In the event of cancellation, the Consumer shall return the ordered product without undue delay to the address of the collection point indicated below, but no later than 14 days from the date of notification of his cancellation.
The deadline is deemed to have been met if the Consumer sends (posts or delivers to the courier ordered by the Consumer) the product before the 14-day deadline.
The cost of returning the product to the Service Provider's address shall be borne by the Consumer.
The Service Provider is not able to accept the parcel returned by cash on delivery. No costs other than the cost of returning the product shall be charged to the Consumer in connection with the cancellation.
If the Consumer withdraws from the contract, the Service Provider shall reimburse the value of the returned goods without delay, but at the latest within 14 days of receipt of the Consumer's notice of withdrawal. The Supplier shall be entitled to withhold the refund until the goods have been returned or the Consumer has provided credible proof that they have been returned, whichever is the earlier.
For the refund, the Supplier shall use the same method of payment as the one used for the original transaction, unless the Consumer expressly agrees to another method of payment; no additional costs shall be borne by the Consumer as a result of the use of this method of refund.
The Consumer may be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature and characteristics of the product.
If the Consumer exercises his right of termination after the performance of the contract for the provision of services has begun, he shall be obliged to reimburse the Supplier's reasonable costs in the settlement of the account.
The Service Provider may claim reimbursement of depreciation or reasonable costs resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product, if the performance of the contract for the provision of services has begun, at the express request of the Consumer, before the expiry of the time limit and the Consumer exercises his right of withdrawal.
In respect of a product which, for health or hygiene reasons, cannot be returned after opening after delivery.